Terms and Conditions

Introduction

This is an agreement between you (the customer) and us (the company: Urban Mobility Tech Co. Ltd. registration no. 0105559131414).

By using this service, you acknowledge that you have read, understood, and accepted our latest terms and conditions. Our terms and conditions may change without prior notice; thus, please read our most recent terms and conditions before using our service.

You must be at least 18 years old to make the purchase and to use this service. Children under 18 years of age must be accompanied by an adult of 18 years or over when using this service.

Services

Our company provides a technology platform as a service for connecting you with other third party transportation providers by providing you with the ability to hail third party vehicles and supplying you with information on the drivers, the tourist attractions, and on the appropriate pick-up and drop-off points through the use of our application. We do not provide the transportation.

• You will use your pin on only one device and with the same group of travelers. The number of travelers allowed depends on the package you purchased. You may not share this service with other users beyond your original traveling group.
• Our service is available at predefined times and dates. Please check our service availability in the app.
• Your group may have to share the vehicle with others.
• We are not responsible for any delay in our service caused by internet, mobile service problems, or your mobile device.
• We are not responsible for any delay due to traffic.
• Estimated arrival times and walking times are for guidance only.
• We reserve the right to delay or stop the service if we deem any situation to be unsafe.
• We reserve the right to provides alternative transportation if the situation is deemed necessary.

Data & Privacy

• We do not store your credit card information.
• We use your location information for safety reason and to improve our service. We will only collect your position information when you use our service (login with pin).
• You agree to provide accurate information and we will provide service according to the information that you provide.
• As long as we do not violate your privacy, you give us permission to use your positional data in aggregate form (positions only, we do not map positions to names or identities) to do our analysis and to improve our service. This information may also be used for our commercial purposes.
• We may use your information in aggregate form for our internal analysis. Your individual information will not be shared with other parties unless we receive permission from you.
• We may use your information to contact you, before and on the date of your trip, via email or social medias, such as but not limited to, WhatsApp or LINE. Your information will not be shared with other parties unless you grant us your permission.
• We use Facebook Pixel and Facebook's "Custom Audience"; thus, we may use your email to generate "Custom Audience" feature on Facebook for advertising purpose. Please read more detail about Pixel and Facebook "Customer Audience" from https://www.facebook.com/terms

Safety

• We offer additional insurance for your benefits without any additional cost. To be eligible for these benefits, you must provide us with accurate name of at least one passenger.
• The third party transportation service providers that work with us are insured according to transportation regulation in Thailand.
• Consumption of alcohol is prohibited at all time.
• We reserve the right to refuse service if you or your traveling member(s) is/are intoxicated.
• We reserve the right to refuse service if we find that you or any member of your traveling group causes any safety or security concern, or annoyances to other customers.

Payment & Cancellation

• Payment will be subject to local tax, VAT, service charge, where applicable.
• Each pin can only be used on the specified date (that you chose when the purchase was made). Changing the date is possible with two days' advanced notice. If you change the date in less than 48 hours before the specified date, additional fees may apply.
• All sales are final. Full refund is possible if you inform us three business days before the actual pin usage date, but 10% processing fee will be charged. If you inform us less than three days in advance, we may consider partial refund on case by case basis. Our decision will be considered final.
• You are responsible for protecting your pin, which enable you to access our service. If you lose your pin, please contact our call center. Additional fees may be applied if we have to reissue pin.

Usage

• You may hop on and off at only our designated pick up and drop off locations.
• Please use pick up and drop off locations from the app, since they might be changed from the print materials
• You will only use our service for lawful purposes.
• You may only use this app for non-commercial use, for your personal transportation purposes only. You may not resell, reproduce, create derivative works, or otherwise exploit this application or service unless you receive a written permission from the company.
• You must not damage any property of the third party transportation providers, including their vehicles.
• All the materials in this application and in our service (excluding third party vehicle) are the property of the company and may not be reproduced without permission from us.
• Although we work hard to provide you with accurate information, we are not responsible for any inaccuracies of the opening and closing times of the attractions and the restaurants, as well as the entrance fees.
• We are not responsible for the compatibility of your device or for any errors caused by the device hardware or from using the wrong version.
• You must have mobile data and you are responsible for the costs of all your mobile data usage and any calls you made.
• You are fully responsible for all of your belongings. We are not responsible for any of the items left in the vehicles.
• Due to parking restriction, driver may not be able to wait for you more than 10 minutes. If driver has to leave the waiting point, driver may circle around or we will send another driver to pick you up.